Delivery/Returns

Shipping & Delivery

  • Currently we only ship to Ireland. Other countries coming soon 
  • Ireland - Free Shipping on all Orders Over €50. €4 Handling Fee on All Orders Under €50
Returns & Replacements
 

How do I return my online order?

Simply:

  • Repack the goods in their original packaging to our Returns Department.
  • Do  this within 14 days of receiving your order and please ensure goods are returned in their original condition, unused and in the original packaging with all labels attached. 

Trespass - Returns Department,
46 South Main Street,
Wexford,
Ireland

Can I return my order to a Trespass high street store?

No, at present we can only accept returns that are sent back to our returns centre. High street stores will not be able to process any refunds of online orders. Exchanges are possible with original receipt within the 14 days.

How should I send it?

We recommend that all returned items are sent using a carrier who can supply a 'proof of posting' certificate. The goods are your responsibility until they reach our Returns Department.

Do I have to pay to return?

We're sorry but we don't offer a free returns service.

We will however exchange any unwanted returns and re-send them using our priority 24 hour service without any further charge.

How long can I keep my order before returning?

We ask you return your items to us within 14 days of receiving them.

How long will it take to process my return?

Returns are typically processed within 7 days of us receiving the goods back.

If you have a valid e-mail address registered to your account, we will email a confirmation of the return being processed. After we have processed the refund, you will need to allow sufficient time for your card issuer to make the funds available. Please allow up to 10 days for refunds to show on your account. This time frame is dictated by your bank or card issuer and we have no control over it.

Refunds are always made back to the original form of payment..

And when will I receive my exchange?

Exchanges are typically processed and despatched within 48 hours of us receiving the goods back.

We are only able to exchange items where a different size of the same item is requested. You can place a new order if alternative items are required, and return the original item to us for a refund.

If we don't have the stock available we'll refund you and send you an email to let you know.

You've sent me the wrong items

Occasionally mistakes do happen. We're sorry if this has happened to you, but you have our promise that we'll do our best to get the right items to you as soon as possible.

Get in touch with our team at shop@trespass.ie and let us know.

The item I received is faulty

If the item you received is faulty please get in touch with shop@trespass.ie to resolve the problem.

Consumer’s right to cancel

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made / customised products). Order cancellations must be made in writing to shop@trespass.ie quoting your order number,  by email. In this case, we will provide a full refund but you must return the cancelled items to us.

Anything else I need to know?

Certain products may have a different returns policy, which is normally stated within the product description.

Base layers are classed as undergarments and for hygiene reasons are non-returnable unless faulty.